MaDora Stone, The Means To A Beginning

Like many people during the pandemic, I experienced many life changes and challenges. Changes in life’s day-to-day were happening so fast it was overwhelming; companies were restructuring, resulting in layoffs, job furloughs, and position eliminations, and household income was seriously affected because many households, like mine, now how to rely on one payment to cover all the housing expenses, many people like myself were forced to work multiple jobs to make enough money to paid bills, buy food, clothing, pay for transportation and other essentials. Also, the costs of goods and services increased sufficiently, making it challenging to afford most necessities. Our regular day-to-day routines were being replaced with “the new norms” like mask-wearing, social distancing, remote living and working, and the tic tok crave, to name a few.

In the beginning, adjusting to these recent changes significantly affected my work-life balance, such as working multiple jobs and making less than before was difficult. After a year and some months of adjusting, like many people, to new jobs, reorganizing, and learning new ways to save, spend, and buy more innovative, I decided to start a business on my own. I wanted to offer a service people need at a people-friendly price.

For 38 years, I helped people complete very complex and lengthy financial documents; for 20 years, I have processed individual and small business tax returns. Both positions required in-depth research and a thorough understanding of state, federal, and local policies and procedures, in which I excelled. Staying true to myself and what I know, I decided to start a tax preparation, Notary, and loan-signing company. I knew from speaking with people and my own experience that the impact of the pandemic made people suspicious of the quality of the goods and services we were receiving, as well as the commitment and dedication we were receiving from the companies that were providing the goods or services.

I wanted to change that perception by offering affordable, easily accessible, and reliable services. I tried to comfort clients by knowing they were doing business with a knowledgeable company, skills, and being up-to-date on the latest policies and regulations and best practices in tax preparation, notarizations, and the various types of loan signing packages. Also, I would enhance the client experience by offering exemplary customer service.

During the pandemic and even today, we need help finding goods and services that are affordable and available, and the quality has not been compromised or traded for imitations or substitutes. During the pandemic, I’ve learned that people want to do business with transparent, reliable, and efficient companies—still, people like the human element of doing business with a company.

Clients want to work with knowledgeable, resourceful, professional members who can handle sensitive and confidential material or information without comparing the integrity or quality of the work. Remote living and working have provided enormous flexibility for people, but people want to connect to the people and the process when doing business with a company.

Madora Stone’s service platform focuses on servicing you by ensuring clients stay connected by providing continuous communication about their specific projects, including daily updates, follow-ups, quick responses, and turnaround times. We increase that connection by offering an easy, flexible scheduling system with 24-hour time slots so clients can schedule a Tax Preparation meeting, phone call, or a Notarization or Loan Signing assignment that is convenient for the client. We understand and respect the importance of your time. So, we have built services to accommodate busy schedules by providing mobile services that come to you. A $1,000,000 insurance policy covers us, so you don’t have to worry about any errors or irregularities.

Our goal to connect to our clients must be shown in our work and the services we provide; Our process is vital to us. Every request is a project in which we identify potential roadblocks, do the necessary research, and establish a strategy that helps eliminate issues on the backend and ensure a smoother overall process. We offer affordable packages that clients and small businesses can easily fit into their budgets.

A one-stop short connection to our clients is important to us personally. Our goal is not only to form a long-lasting relationship but to provide a family-oriented environment that you can trust and rely on. Our customer service-oriented approach allows us to focus on our clients. It prioritizes customer service out of all our efforts, putting our client’s needs, wants, and requirements first and responding to all our client’s requests in a way they expect us to.

MaDora Stone is confident that we are the most suitable solution for your business Tax Preparation, Notary, Loan Signing, and Small Business processing needs. MaDora Stone - Premier document processing services you can trust!

MaDora Stone, located in Bridgeport, Connecticut, was established in 2021 by Dorothy M. Martin.

Hi, I am Dorothy, the owner of MaDora Stone LLC, located in Connecticut. Madora Stone is a document processing company specializing in Tax Preparation, Notary, Loan Signing, and other document services. MaDora Stone LLC serves the local community of Bridgeport, the surrounding cities, and the Tri-State area. I am an accomplished business professional with over 35 years of operations, finance, accounting, and compliance experience. Also, I am a customer-centric innovator who streamlines workflows and processes to improve timeliness, ensure quality and confidentiality, and control costs.

I moved to Connecticut to continue my career in higher education at St. Vincent’s College, where I served as the Executive Director of Enrollment Management and Financial Services. I have over 32 years of service in higher education and business management. My recent activities include participation in the IRS Annual Filing Season and VITA/TCE Programs, providing free tax preparation for Connecticut’s low-income communities. I am an active Contract Tracer for the State of Connecticut’s Health Department and held prior positions as Senior Associate Director of the Financial Aid System at Barnard College and Senior Director of Student Financial Services at LIM College, New York City.

I have a track record of managing thousands of collegiate student accounts with a spotless audit record. I have experience working in a highly regulated environment with no tolerance for financial errors or omissions. I am a facilitator who finds new ways of leveraging technology to enhance services and expand customer retention. A collaborative project manager enlists multifunctional cooperation to offer the best quality and customer experience.

I am a leader of successful business office operations dealing with numerous internal and external stakeholders, often with conflicting agendas, but I can find equitable and fair solutions. I am a versatile manager who is comfortable working in multifunctional settings, a highly effective communicator who engages employees to higher levels of performance, and a trusted advisor to leadership on constituency perception, quality issues, and service goals.

Education

Master of Higher Education Administration (estimated completion TBA)
North Park University, Chicago, IL
Minors in Finance and Accounting

Bachelor of Professional Studies
Metropolitan College, New York, NY
Minor in Accounting

COVID-19 Training for Healthcare Workers (online), 2021
Stanford University, Stanford, CA

Measuring and Maximizing Impact of COVID-19 Contact Tracing (online), 2020
Johns Hopkins University, Baltimore, MD

Strategies for Assisted Living Communities during COVID-19 (online), 2020 
Johns Hopkins University, Baltimore, MD

COVID-19 Contact Tracing Certification (online), 2020
Johns Hopkins University, Baltimore, MD